Solution: This means the email was sent using Rich Text/HTML format instead of Plain Text. Problem: In the Email Inbox or Progress Notes, email preview and message is showing in HTML code. Specifically, if your email account uses SSL and you do not have the SSL option enabled, or if you have SSL enabled and your email account does not use SSL. Solution: This error can happen if your email address is not configured properly. Solution: Check your incoming email settings in Email Setup.Įrror: Error retrieving email messages: The handshake failed due to an unexpected packet format. Solution: Contact your email domain provider and have them allow the relay from Open Dental.Įrror: Error retrieving email messages: The stream used to retrieve responses from was closed.
The server response was: (WS-SVR) :12345 is currently not permitted to relay. Solution: Run Open Dental as administrator.Įrror: Mailbox unavailable. Solution: SMTP server will not relay the message this is usually due to an incorrect password. The server response was: 5.7.1 : Recipient address rejected: Access denied. Contact your provider to change the setting.Įrror: Email fails to send and an error message reads: "Transaction failed. Solution: Your mail server may block outgoing mail if too many emails are sent at one time. Solution 2: It could be caused by your antivirus software.Įrror: Open Dental appears to have successfully sent email, but recipient never receives it. Solution 1: Try a different outgoing port. Solution: In Email Setup, uncheck the SSL box.Įrror: Service not available, closing transmission channel. Some computers connected to the network and using the same email setup in Open Dental may be able to still use the email service if this box is unchecked.Įrror: The remote certificate is invalid according to the validation procedure.
Open dental office password#
Another possibility is to verify the password is correct. Solution: In Email Setup, check the SSL box. Create a new email address and see if it works.Įrror: Command not implemented.
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the proxy or white list) or a new anti-virus software is acting like the domain is dangerous. Something on the server has changed (e.g.Make sure it is the same email as entered for the username.
The remote mail server may not like the email address of sender.Verify it works on the email host's website. Make sure the username and password are correctly entered.The server response was: sorry, that domain isn't in my list of allowed rcpthosts. Check Setup Recall to make sure the subject line has a reasonable amount of words.Įrror: Mailbox name not allowed. Solution: This can happen if the subject line of the email mistakenly includes the body of the message. For example, for Gmail with SSL, port 465 has worked for sending emails with attachments. Solution: Do some research and find out what port your email provider recommends, then try it. Solution 2: If sending from a new email address, check your inbox and open another email. Send a test email to yourself to verify the message is only when using the patient's email address. Solution 1: Patient's email address is invalid. The server responses was: #5.1.0 Address rejected. The server response was: you must authenticate first (#5.5.1).Įrror: Mailbox Unavailable. The server response was: #5.1.0 Authentication required. The server response was: 5.7.3 Requested action aborted: user not authenticated. If you receive any of the following errors, it means the username and/or password entered in General Email Settings is invalid. Incoming for outgoing encrypted email and SSL must be checked)465 works best for sending attachmentsĪlaska or & or or
These settings may change at any time so always rely on the settings provided by your vendor. We have gathered settings for some email hosts. If your Gmail account uses a second password verification, you cannot send email in Open Dental.
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Username should be your full email address (e.g.
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